{
  "format": "invokeapp-terms/1",
  "document": "terms",
  "version": "1.0",
  "date": "2026-08-19",
  "lang": "en",
  "termsDoc": {
    "company": {
      "en": "MARTÍNEZ CAMPOY CONSULTING, S.L. · Calle Roma, 15 · 30600 Archena (Murcia), Spain · B88657853"
    },
    "title": {
      "en": "SaaS SERVICE AGREEMENT (SOFTWARE AS A SERVICE)"
    },
    "version": {
      "en": "InvokeApp terms of service · Version 1.0 · 19 August 2026"
    },
    "preamble": [
      {
        "id": "P1",
        "en": "Company providing the SaaS service: MARTÍNEZ CAMPOY CONSULTING, S.L., with C.I.F. B88657853 and registered office at Calle Roma, 15 – 30600 Archena (Murcia), operating under the commercial brand InvokeApp. Hereinafter, INVOKEAPP."
      },
      {
        "id": "P2",
        "en": "The user of the service or services, hereinafter THE CLIENT, accepts the conditions set out in detail in this agreement. Use of the service entails full acceptance of these conditions."
      },
      {
        "id": "P3",
        "en": "The specific economic conditions —plan, fee, workspaces and scope of the implementation— are set out in the Order Form signed by both parties, which forms an inseparable part of this agreement and prevails over it in the event of any contradiction."
      },
      {
        "id": "P4",
        "en": "This agreement is addressed exclusively to businesses and professionals. Contracting of the service by consumers is neither contemplated nor authorised."
      }
    ],
    "sections": [
      {
        "id": "H1",
        "kind": "heading",
        "title": {
          "en": "GENERAL TERMS AND CONDITIONS"
        }
      },
      {
        "id": "1",
        "kind": "clause",
        "title": {
          "en": "Subject matter and definitions"
        },
        "items": [
          {
            "id": "1.1",
            "en": "INVOKEAPP makes available to THE CLIENT, on a software-as-a-service basis, a platform that integrates artificial intelligence agents, a business intelligence layer and an integrations engine by means of API keys and webhooks."
          },
          {
            "id": "1.2",
            "en": "For the purposes of this agreement, the following definitions shall apply: \"Agent\", each automated process that performs tasks by means of artificial intelligence models; \"Output\", the content or data generated by an Agent; \"End Client\", the third party to which THE CLIENT provides services relying on the platform; \"Workspace\", the logical environment with segregated data and configuration assigned to an End Client; and \"Consumption Allowance\", the volume of processing units included in the plan during each monthly period."
          },
          {
            "id": "1.3",
            "en": "This agreement does not entail any sale or transfer of ownership whatsoever over the platform, but rather the provision of a remote access service for the duration of its term."
          }
        ]
      },
      {
        "id": "2",
        "kind": "clause",
        "title": {
          "en": "Registration, account and users"
        },
        "items": [
          {
            "id": "2.1",
            "en": "THE CLIENT is the account to which the subscription is assigned. Users are the persons who actually access the platform within that account and who share its data and configuration. The maximum number of users and of Workspaces is that indicated in the Order Form."
          },
          {
            "id": "2.2",
            "en": "THE CLIENT warrants the truthfulness, accuracy and currency of the data provided upon registration and undertakes to keep such data up to date."
          },
          {
            "id": "2.3",
            "en": "THE CLIENT is responsible for the safekeeping of the access credentials and for all activity carried out from its account. It shall ensure the secrecy of the passwords and shall change them upon the slightest suspicion that third parties are aware of them, notifying INVOKEAPP without delay of any unauthorised use."
          },
          {
            "id": "2.4",
            "en": "THE CLIENT warrants that it holds the necessary ownership of, or authorisation over, the third-party service accounts that it connects to the platform."
          }
        ]
      },
      {
        "id": "3",
        "kind": "clause",
        "title": {
          "en": "Technical support and availability"
        },
        "items": [
          {
            "id": "3.1",
            "en": "Support is provided Monday to Friday, from 9:00 to 18:00 (mainland Spanish time), excluding Saturdays, Sundays and official public holidays of Spain and of its Autonomous Communities. Contact channel: letstalk@invokeapp.io."
          },
          {
            "id": "3.2",
            "en": "Incidents shall be attended to within the stated hours, in order of receipt and according to their severity. INVOKEAPP shall resolve as promptly as possible those incidents arising from malfunction of the platform."
          },
          {
            "id": "3.3",
            "en": "INVOKEAPP shall use commercially reasonable efforts to maintain a monthly availability of ninety-nine point five per cent (99.5%). Excluded from the calculation are scheduled maintenance windows notified with at least forty-eight (48) hours' advance notice, causes attributable to THE CLIENT or to its End Clients, events of force majeure, and unavailability attributable to third-party providers pursuant to clause 13."
          },
          {
            "id": "3.4",
            "en": "Support is provided remotely and does not include travel to THE CLIENT's premises. Nor does it cover the maintenance of systems, websites or infrastructure owned by THE CLIENT or by its End Clients."
          },
          {
            "id": "3.5",
            "en": "First-level support to End Clients is the exclusive responsibility of THE CLIENT."
          },
          {
            "id": "3.6",
            "en": "If an incident arises from improper use by THE CLIENT, INVOKEAPP reserves the right to quote for and invoice its resolution."
          }
        ]
      },
      {
        "id": "4",
        "kind": "clause",
        "title": {
          "en": "Prices, invoicing and payments"
        },
        "items": [
          {
            "id": "4.1",
            "en": "The price of the service is that indicated in the Order Form and at https://invokeapp.io/precios. All amounts are expressed in euros excluding Value Added Tax, which shall be passed on at the legally applicable rate."
          },
          {
            "id": "4.2",
            "en": "Payment is monthly and in advance. The first billing period begins on the date of effective collection of the first monthly payment, and not on the date of signature of the Order Form. Subsequent monthly payments shall be charged on the same date of each month."
          },
          {
            "id": "4.3",
            "en": "Collection is managed through the Stripe payment gateway, by means of the payment method that THE CLIENT registers and keeps valid and which it authorises to be charged on a recurring basis. The invoice shall be issued by MARTÍNEZ CAMPOY CONSULTING, S.L. in accordance with the regulations in force."
          },
          {
            "id": "4.4",
            "en": "INVOKEAPP may modify the price of the service by giving thirty (30) calendar days' prior notice by email or through the platform. If THE CLIENT does not reject the change by giving notice of termination before its effective date, it shall be understood that it accepts the new rate. INVOKEAPP undertakes not to review the price more than once a year."
          },
          {
            "id": "4.5",
            "en": "In the event of a returned payment, delay or non-payment exceeding five (5) calendar days from the charge date, INVOKEAPP may suspend the service, upon prior notice to THE CLIENT, until confirmation of payment. The return charges passed on by the banking entity or by the payment gateway shall be charged to THE CLIENT, up to a maximum of six (6) € plus VAT per returned payment."
          },
          {
            "id": "4.6",
            "en": "Following repeated delays or non-payments, INVOKEAPP reserves the right to request from THE CLIENT a deposit in an amount equivalent to one monthly payment, as well as to require advance payment of subsequent periods."
          },
          {
            "id": "4.7",
            "en": "Non-payment shall accrue, without any need for a demand, the late-payment interest provided for in Ley 3/2004, de 29 de diciembre, de lucha contra la morosidad en las operaciones comerciales (Spanish late-payment legislation), as well as the compensation for recovery costs under its article 8."
          },
          {
            "id": "4.8",
            "en": "If INVOKEAPP were to have to cancel the service for non-payment, it shall not be liable for the damages that this may cause to THE CLIENT or to its End Clients, without prejudice to the data export obligations under clause 5."
          }
        ]
      },
      {
        "id": "5",
        "kind": "clause",
        "title": {
          "en": "Termination of the service"
        },
        "items": [
          {
            "id": "5.1",
            "en": "There is no minimum commitment period, nor any obligation to such a period on the part of THE CLIENT. The contract is structured in successive monthly periods with automatic renewal."
          },
          {
            "id": "5.2",
            "en": "THE CLIENT may give notice of termination by written communication to letstalk@invokeapp.io. The termination shall take effect at the end of the billing period in progress, provided that it is communicated with a minimum of thirty (30) calendar days' prior notice with respect to the renewal date. Where communicated with shorter prior notice, it shall take effect at the end of the following billing period, which shall accrue and be invoiced as normal."
          },
          {
            "id": "5.3",
            "en": "No refund shall be made in respect of periods already commenced, nor shall monthly instalments be apportioned pro rata, whatever the date on which the termination takes effect."
          },
          {
            "id": "5.4",
            "en": "Following termination, THE CLIENT shall have thirty (30) calendar days during which its data shall remain accessible for export. Once that period has elapsed, INVOKEAPP shall proceed to delete such data definitively, including the backup copies in accordance with their rotation cycles, and shall issue a certificate of deletion at THE CLIENT's request."
          },
          {
            "id": "5.5",
            "en": "The implementation services are a one-off, non-recurring service. They shall not be provided again in the event of termination and subsequent re-registration by THE CLIENT, nor shall they be refundable once they have been invoiced."
          },
          {
            "id": "5.6",
            "en": "INVOKEAPP may refuse or discontinue the service, upon prior communication, in the event of any unlawful conduct or activity, in the event of a breach of clause 6 that compromises the security or lawfulness of the service, or upon requirement of a competent authority."
          },
          {
            "id": "5.7",
            "en": "If INVOKEAPP were to cancel the service without THE CLIENT having breached these conditions, it shall refund to THE CLIENT the proportional part of the period not consumed."
          }
        ]
      },
      {
        "id": "6",
        "kind": "clause",
        "title": {
          "en": "Use of the service and prohibitions"
        },
        "items": [
          {
            "id": "6.1",
            "en": "Access to the platform is effected exclusively by web means through the address provided during the registration process. Any other use or unauthorised form of access entitles INVOKEAPP to terminate the contract."
          },
          {
            "id": "6.2",
            "en": "THE CLIENT is prohibited from: reverse engineering, decompiling or disassembling the platform, save in the mandatory cases provided for in article 100 of the Texto Refundido de la Ley de Propiedad Intelectual (Spanish consolidated Intellectual Property Act); using the service to develop a competing product; using the Outputs to train its own or third-party artificial intelligence models; circumventing the allowances, caps or access controls; and transferring the credentials to third parties otherwise than as provided for in clause 7."
          },
          {
            "id": "6.3",
            "en": "It is likewise prohibited to use the platform for unlawful purposes and, in particular, to: generate or distribute content that is unlawful or that infringes third-party rights; impersonate the identity of persons or entities; or send commercial communications without the legal basis required by article 21 of Ley 34/2002, de 11 de julio, de servicios de la sociedad de la información y de comercio electrónico (Spanish information society services and electronic commerce legislation)."
          },
          {
            "id": "6.4",
            "en": "THE CLIENT shall employ the means at its disposal to prevent access to or improper use of the platform by unauthorised third parties."
          }
        ]
      },
      {
        "id": "7",
        "kind": "clause",
        "title": {
          "en": "Provision of services to End Clients"
        },
        "items": [
          {
            "id": "7.1",
            "en": "By way of exception to the general regime prohibiting assignment, the contracted plan expressly authorises THE CLIENT to provide services to its End Clients through the enablement of Workspaces, up to the number indicated in the Order Form. Outside that regime, it is prohibited to sublease, resell or make the service available to third parties."
          },
          {
            "id": "7.2",
            "en": "THE CLIENT contracts with its End Clients in its own name and on its own account, freely setting prices and conditions. It does not hold the status of agent, representative or distributor of INVOKEAPP and has no power to bind it vis-à-vis third parties."
          },
          {
            "id": "7.3",
            "en": "THE CLIENT undertakes to pass on contractually to each End Client, as a minimum: the technical limits of clause 8; the exclusion of warranty in respect of the Outputs and the human review obligation of clause 9; and the transparency obligations arising from Regulation (EU) 2024/1689. It shall likewise enter into with each End Client the corresponding Data Processing Agreement, identifying INVOKEAPP as an authorised sub-processor."
          },
          {
            "id": "7.4",
            "en": "INVOKEAPP shall refrain from approaching commercially the End Clients identified by THE CLIENT on the platform for the purpose of contracting directly with them the services that THE CLIENT provides to them, during the term of the contract and for the six (6) months following its termination. This obligation does not extend to those who were already clients or contacts of INVOKEAPP beforehand, nor to those who approach INVOKEAPP on their own initiative."
          }
        ]
      },
      {
        "id": "8",
        "kind": "clause",
        "title": {
          "en": "Consumption and technical limits"
        },
        "items": [
          {
            "id": "8.1",
            "en": "The plan includes the Consumption Allowance indicated in the Order Form. INVOKEAPP shall notify THE CLIENT upon eighty per cent (80 %) of said allowance being reached."
          },
          {
            "id": "8.2",
            "en": "Consumption in excess of the allowance may be acquired by means of the additional packs published at https://invokeapp.io/precios or, failing that, shall result in the suspension of executions until the beginning of the following monthly period."
          },
          {
            "id": "8.3",
            "en": "Certain processes apply per-execution caps which operate as an effective technical limit, and an execution may be interrupted upon such caps being reached. The caps in force are published at the address indicated in the preceding clause."
          },
          {
            "id": "8.4",
            "en": "Certain Agents operate under a limited concurrency regime. Consequently, INVOKEAPP guarantees maximum execution volumes per period, and not immediate response times or simultaneous execution, save where expressly indicated in the Order Form."
          }
        ]
      },
      {
        "id": "9",
        "kind": "clause",
        "title": {
          "en": "Artificial intelligence: warranties and human review"
        },
        "items": [
          {
            "id": "9.1",
            "en": "THE CLIENT acknowledges that the Outputs are generated by means of artificial intelligence models of a probabilistic nature and that they may contain errors, inaccuracies or untrue statements. INVOKEAPP does not warrant their accuracy, truthfulness, completeness, originality or fitness for any particular purpose."
          },
          {
            "id": "9.2",
            "en": "It shall be an essential obligation of THE CLIENT to submit every Output to effective human review prior to its publication, its delivery to an End Client or its use with effects vis-à-vis third parties."
          },
          {
            "id": "9.3",
            "en": "THE CLIENT assumes the transparency obligations set out in Article 50 of Regulation (EU) 2024/1689 in respect of its own uses and those of its End Clients and, in particular: to inform natural persons that they are interacting with an artificial intelligence system; to preserve the marking of synthetic content embedded by the platform and to visibly label deep fakes; and to disclose the artificial origin of texts published for the purpose of informing the public, unless the exception of human editorial review with assumption of responsibility applies, in which case it shall retain documentary evidence of the review process."
          },
          {
            "id": "9.4",
            "en": "INVOKEAPP shall not be liable for the suitability of the service to THE CLIENT's particular needs where THE CLIENT has been able to assess them beforehand by means of the demonstration or the implementation."
          }
        ]
      },
      {
        "id": "10",
        "kind": "clause",
        "title": {
          "en": "Intellectual property and ownership of data"
        },
        "items": [
          {
            "id": "10.1",
            "en": "INVOKEAPP retains full ownership of the platform, its code, architecture, databases, interfaces, documentation and trademarks, as well as of any development or improvement made thereon, including those arising from suggestions made by THE CLIENT. The URL addresses for access to the service are the property of INVOKEAPP."
          },
          {
            "id": "10.2",
            "en": "The data, content, configurations and instructions entered by THE CLIENT, as well as the Outputs generated in its account, are the property of THE CLIENT or, where applicable, of its End Clients. INVOKEAPP acquires no rights over them beyond those strictly necessary to provide the service."
          },
          {
            "id": "10.3",
            "en": "INVOKEAPP shall not use THE CLIENT's data to train, fine-tune or improve artificial intelligence models, whether its own or those of third parties, nor for any commercial purpose unrelated to the provision of the service, and shall obtain the same undertaking from its providers. It may process aggregated and anonymised data, which do not permit the identification of THE CLIENT or of its End Clients, for statistical and improvement purposes."
          },
          {
            "id": "10.4",
            "en": "To the extent that the Outputs are capable of protection, INVOKEAPP assigns to THE CLIENT, with the power to further assign to its End Clients, the exploitation rights therein — reproduction, distribution, public communication and transformation — worldwide and for the maximum term provided for by law, in accordance with Article 43 of the Texto Refundido de la Ley de Propiedad Intelectual (Spanish consolidated Intellectual Property Act). The assignment is conditional upon full payment of the amounts owed."
          },
          {
            "id": "10.5",
            "en": "THE CLIENT may export its data at any time during the term of the contract, in a structured and commonly used format, at no cost and without limitation. This capability may not be made conditional upon, or suspended by reason of, disputes concerning amounts not yet due."
          }
        ]
      },
      {
        "id": "11",
        "kind": "clause",
        "title": {
          "en": "Personal data protection"
        },
        "items": [
          {
            "id": "11.1",
            "en": "The processing of personal data is governed by Regulation (EU) 2016/679, the General Data Protection Regulation, and by Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales (Spanish Organic Law on the Protection of Personal Data and guarantee of digital rights)."
          },
          {
            "id": "11.2",
            "en": "With respect to the personal data hosted on the platform on behalf of THE CLIENT, INVOKEAPP acts as data processor and, where such data relate to End Clients, as sub-processor. The terms governing this processing are set out in the Data Processing Agreement entered into between the parties under Article 28 of the aforementioned Regulation, which forms an inseparable part of this contract and prevails over it in matters of data protection."
          },
          {
            "id": "11.3",
            "en": "With respect to the contact details provided by THE CLIENT for the management of the contractual relationship and for invoicing, INVOKEAPP acts as data controller, on the legal basis of the performance of the contract and of compliance with its legal obligations. Such data shall be retained for the term of the contract and for the applicable limitation periods, and shall not be disclosed to third parties save where required by law or by request of a competent authority."
          },
          {
            "id": "11.4",
            "en": "THE CLIENT and the data subjects may exercise the rights of access, rectification, erasure, restriction of processing, portability and objection by writing to letstalk@invokeapp.io, and may also lodge a complaint with the Agencia Española de Protección de Datos (Spanish Data Protection Agency)."
          },
          {
            "id": "11.5",
            "en": "THE CLIENT warrants that it has a valid legal basis for all processing operations that it instructs, that it has provided the data subjects with the information required by Articles 13 and 14 of the Regulation and that it has carried out, where applicable, the legitimate interest balancing test. It is responsible for communicating and enforcing data protection legislation vis-à-vis its End Clients."
          }
        ]
      },
      {
        "id": "12",
        "kind": "clause",
        "title": {
          "en": "Confidentiality"
        },
        "items": [
          {
            "id": "12.1",
            "en": "The parties shall maintain confidentiality over all information of the other party to which they gain access in connection with the contract, including prices, technical architecture, methodologies and client portfolio, and shall not use it for purposes other than the performance of the contract."
          },
          {
            "id": "12.2",
            "en": "This obligation shall subsist during the term of the contract and for the five (5) years thereafter, without prejudice to any protection afforded as a trade secret under Ley 1/2019, de 20 de febrero (Spanish Trade Secrets Act). Information that is in the public domain, information previously known without any duty of confidentiality, information independently developed, or information whose disclosure is required by law or by a competent authority shall not be deemed confidential."
          }
        ]
      },
      {
        "id": "13",
        "kind": "clause",
        "title": {
          "en": "Warranties, liability and force majeure"
        },
        "items": [
          {
            "id": "13.1",
            "en": "INVOKEAPP shall be liable for the proper functioning of the platform under the terms of this contract, resolving as promptly as possible any incidents arising from its malfunction."
          },
          {
            "id": "13.2",
            "en": "INVOKEAPP's total and aggregate liability on any ground arising from this contract shall be limited to the amount actually invoiced and collected during the twelve (12) months immediately preceding the triggering event."
          },
          {
            "id": "13.3",
            "en": "INVOKEAPP shall not be liable for loss of profits, loss of earnings, loss of business, of clientele or of reputation, nor for indirect or consequential damages, nor for claims brought by End Clients against THE CLIENT in respect of the provision of THE CLIENT's own services."
          },
          {
            "id": "13.4",
            "en": "The foregoing limitations shall not apply to cases of wilful misconduct or gross negligence, in accordance with Article 1102 of the Código Civil (Spanish Civil Code), nor to damage caused to persons, nor to breach of the confidentiality or personal data protection obligations."
          },
          {
            "id": "13.5",
            "en": "Neither party shall be liable for non-performance due to circumstances reasonably beyond its control, in accordance with Article 1105 of the Código Civil, such as force majeure, fortuitous event, strikes, acts of war, epidemics, official orders, fires, communications or electricity supply failures, natural disasters and analogous events."
          },
          {
            "id": "13.6",
            "en": "THE CLIENT acknowledges that certain functionalities depend on the services and policies of third-party providers — including, among others, artificial intelligence model providers, messaging platforms and social networks — and that their modification, restriction or interruption by unilateral decision of the third party may affect the availability of the corresponding functionality. INVOKEAPP shall notify this without delay and, where the impact is substantial and permanent, THE CLIENT may terminate the service without penalty."
          },
          {
            "id": "13.7",
            "en": "THE CLIENT shall indemnify and hold INVOKEAPP harmless against any claim, penalty or proceeding arising from the breach of its human review obligation, from the sending of commercial communications without an adequate legal basis, from the infringement of third-party rights by means of the materials provided or the Outputs published, and from the breach of its obligations towards the End Clients."
          }
        ]
      },
      {
        "id": "14",
        "kind": "clause",
        "title": {
          "en": "Amendments"
        },
        "items": [
          {
            "id": "14.1",
            "en": "INVOKEAPP may amend these conditions by notifying THE CLIENT by email or through the platform thirty (30) calendar days prior to their entry into force. If THE CLIENT does not expressly reject the amendment by giving notice of termination before that date, it shall be deemed to have accepted it."
          },
          {
            "id": "14.2",
            "en": "Where a modification of the service entails the removal or substantial degradation of a contracted functionality, the same prior notice shall apply, and THE CLIENT may terminate the service without penalty with effect on the date on which the change enters into force."
          },
          {
            "id": "14.3",
            "en": "Each version of these conditions is identified by number and date. Previous versions shall remain accessible at https://invokeapp.io/legal/history."
          }
        ]
      },
      {
        "id": "15",
        "kind": "clause",
        "title": {
          "en": "Partial invalidity, assignment and jurisdiction"
        },
        "items": [
          {
            "id": "15.1",
            "en": "The invalidity of any of these clauses shall not affect the validity of the remaining ones, which shall retain their effect, the affected clause being replaced by another valid clause of equivalent effect."
          },
          {
            "id": "15.2",
            "en": "THE CLIENT may not assign its contractual position without the written consent of INVOKEAPP, which shall not be unreasonably withheld."
          },
          {
            "id": "15.3",
            "en": "Both parties submit to the Courts and Tribunals of Murcia (Spain) for the resolution of any dispute arising from this contract, waiving their own jurisdiction should it be a different one. Prior to taking judicial action, they undertake to attempt an amicable solution during thirty (30) calendar days from the notification of the dispute."
          }
        ]
      },
      {
        "id": "H2",
        "kind": "heading",
        "title": {
          "en": "SPECIFIC CONDITIONS OF THE InvokeApp SERVICE"
        }
      },
      {
        "id": "16",
        "kind": "clause",
        "title": {
          "en": "Infrastructure and hosting"
        },
        "items": [
          {
            "id": "16.1",
            "en": "Both the platform and the data generated by its use are hosted in data centres located in Madrid, within the territory of the European Union. The transmission of data between THE CLIENT and the platform is carried out by means of an encrypted TLS connection."
          },
          {
            "id": "16.2",
            "en": "Certain artificial intelligence processes are executed through model providers that may be located outside the European Economic Area. In such case, the transfers are covered by a valid mechanism in accordance with Chapter V of Regulation (EU) 2016/679. The up-to-date list of providers, their location and the applicable mechanism are set out in the Sub-processors Annex to the Data Processing Agreement."
          },
          {
            "id": "16.3",
            "en": "INVOKEAPP may change its infrastructure provider, guaranteeing equal or superior performance. Where the change affects a provider that processes personal data, it shall be notified to THE CLIENT with thirty (30) calendar days' prior notice, and THE CLIENT may object on reasoned grounds founded on data protection considerations and, should the disagreement persist, terminate the service without penalty."
          }
        ]
      },
      {
        "id": "17",
        "kind": "clause",
        "title": {
          "en": "Available Agents and processes"
        },
        "items": [
          {
            "id": "17.1",
            "en": "The catalogue of available Agents and their deployment status is published at https://invokeapp.io/precios. Agents that are not listed as available do not form part of the contracted service, and their future development or availability does not constitute a contractual commitment."
          },
          {
            "id": "17.2",
            "en": "Certain processes require the connection of third-party service accounts and are subject to the policies, approvals and limitations of such third parties, including those relating to messaging templates, application reviews and social media automation."
          },
          {
            "id": "17.3",
            "en": "Where a process requires human approval prior to an action having external effects, such approval falls to THE CLIENT, who shall be liable for the actions approved."
          }
        ]
      },
      {
        "id": "18",
        "kind": "clause",
        "title": {
          "en": "Workspaces"
        },
        "items": [
          {
            "id": "18.1",
            "en": "Each Workspace constitutes a logically isolated environment, with segregated data, configuration and outputs, intended for a single End Client."
          },
          {
            "id": "18.2",
            "en": "The minimum configuration is one (1) user and no Workspaces. The maximum number of both is that established in the Order Form."
          },
          {
            "id": "18.3",
            "en": "THE CLIENT shall be assigned an account identifier in order to facilitate communication with INVOKEAPP in respect of incidents and queries."
          }
        ]
      },
      {
        "id": "19",
        "kind": "clause",
        "title": {
          "en": "Backups and recovery"
        },
        "items": [
          {
            "id": "19.1",
            "en": "INVOKEAPP carries out periodic backups which make it possible to restore the service in the event of a serious technical incident. The frequency and the retention period are set out in the Security Measures Annex to the Data Processing Agreement."
          },
          {
            "id": "19.2",
            "en": "The purpose of the backups is service continuity and they do not replace THE CLIENT's export capability provided for in clause 10.5, which THE CLIENT may exercise at any time."
          }
        ]
      },
      {
        "id": "H3",
        "kind": "notes",
        "title": {
          "en": "Notes"
        },
        "items": [
          {
            "id": "N1",
            "en": "The service comprises the maintenance, updates and improvements of the platform, which are applied automatically and at no additional cost to THE CLIENT."
          },
          {
            "id": "N2",
            "en": "The following shall not be deemed to be included in the service: the development of Agents or integrations not published in the catalogue, the migration of historical data from third-party systems, the creation of content or brand assets, the development or maintenance of websites and infrastructure external to the platform, or legal, tax or accounting advice."
          },
          {
            "id": "N3",
            "en": "The scope, timetable and acceptance criteria of the implementation services are set out in Annex I to the Order Form."
          }
        ]
      }
    ]
  }
}